Course curriculum

  • 01

    Learning Byte 27

    • Introduction Clip

    • Use Questions to Determine Customer Needs

    • Assessing Customer Needs for Urgency

    • Identifying Priorities for Service Delivery

    • Knowledge Check 1 A

    • Knowledge Check 1 B

    • Communicating the Available Options to Customers

    • Identifying Limitations With Meeting Customer Needs

    • Seeking Assistance From Designated Personnel

    • Knowledge Check 2