Learning Byte 28 - Providing Great Customer Service

This Learning Byte will teach you to confirm details of service and delivery, convey information regarding problems and delays, identify opportunities to enhance the quality of service and products, and take action to improve the service.

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Course curriculum

01
Learning Byte 28
- Introduction Clip
- Confirming delivery of service to customers
- Knowledge Check 1
- Conveying information regarding problems or delays
- Identifying opportunities to enhance service and product quality
- Knowledge Check 2 A
- Knowledge Check 2 B